We have an opening for an CSR/Office Manager but the offical title will be determined at a later date based on applicant pool and branch needs. A summary for each job descriptions is listed below.
OFFICE MANAGER JOB DESCRIPTION
REQUIREMENTS:
High School diploma or equivalent. College degree (Associate or Bachelor) preferred.
3-5 years of banking experience in a supervisory position; or supervisory experience in a customer service/sales environment.
In-depth knowledge of branch operations, including the teller and customer service function.
Ability to influence, motivate and coach others through knowledge of bank operations.
Ability to interface (orally and in writing) with all levels of associates and customers in a professional and diplomatic manner.
Knowledge of bank deposit, credit, loan, and non-retail products.
Strong selling, referral, and service skills to effectively sell the Bank’s products.
Strong computer skills.
Ability to handle confidential or proprietary information.
Ability to identify, think through and solve problems accurately and efficiently.
Ability to manage multiple priorities.
CSR JOB DESCRIPTION
REQUIREMENTS:
• High School diploma or equivalent
• 3 years banking experience or equivalent experience in a customer service /sales environment.
• In-depth knowledge of branch operations, Bank policy & procedures, including the teller and customer service functions.
• General knowledge of retail and commercial credit products so as to make quality referrals.
• Strong selling, referral, and service skills to effectively sell Bank products.
• Ability to influence, motivate, and coach others through knowledge of bank operations.
• Possess strong communication skills.
• Ability to identify, think through, and solve problems accurately and efficiently.
• Possess strong decision making skills.
• Ability to handle confidential and proprietary information.
• Must have effective computer skills.
• Must maintain a friendly, courteous and professional demeanor.
• Partner closely with the Branch Manager to ensure a positive work environment.
• Promote team work within the Branch.
• Serve as Branch Manager’s primary assistant.
Contact/How to Apply
Please send a copy of your resume including the Job Number in the subject line or in cover letter using one of the following choices:
Email: resumes@fidelitybanknc.com
Fax: 919-557-4552
Mail: Fidelity Bank
Attn: Human Resources
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The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. |